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FAQ’S About Cleaning

Questions & Answers About Our Cleaning Service

Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.

We ask that you please take a moment to read our Policies/Terms/Conditions.

FAQ

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

We have been providing professional house cleaning services since 1990.

Yes. Alert Cleaning is fully insured with 1,000,000 liability insurance to protect your home and to give you peace of mind.

We provide cleaning services for Chandler, Gilbert, Tempe, Sun Lakes, Scottsdale and surrounding areas.

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

We pamper all our clients with our Ecofriendly House cleaning. There is no extra charge for this, The difference is that your home is cleaned with Natural Cleaning Products of harsh cleaning chemicals.

Yes. We furnish everything needed to clean your home free of charge.

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items,” like toys and clothes.

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.

Our Rates are based on home Sq Ft, type of cleaning and condition.

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed!

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it all together.

We leave this up to you, whatever you feel most comfortable with.

  • You may give us a key.
  • You can give us the garage code access
  • Contractor lock box.

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Yes. You can purchase a cleaning gift certificate for just about any occasion.

We require payment at time of service. We accept most major credit cards, debit card check  If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.